Browser Help for HuskyCT
 
Basic Procedure
 
1
 Determine if browser is set properly for HuskyCT
  ** If it does not pass the browser check, make adjustments by following steps 2 through 6.
 
2
 Be sure your browser is certified for Vista 4.2
 
3
 Be sure you have disabled all pop-up blockers
 
4
 Install or reinstall the proper Java version
 
5
 Uninstall "extra" toolbars (Google, MSN)
 
6
 Check for and eliminate any viruses or spyware
 
7
 Use Blackboard's Browser Tips and Troubleshooting page for more help.
 
Step 1: Determine if browser is set properly for HuskyCT
   
 
 Run the HuskyCT Browser Checker
   
    The "Check Browser" link is also available from the HuskyCT Login Page and the My Courses Page
   
  NOTE: If you are having a problem using HuskyCT, try using a different computer. If your problem goes away you need to make adjustments to your own computer settings.
 
Step 2: Be sure you are using a browser that is certified for "Vista 4.2"
   
  View List of Supported Browsers
    NOTE: This list can change with each new Vista Service Pack, so be sure to check for the most up-to-date information.
   
  As of July 1, 2008, the following browser versions have been certified for use with Vista 4.2:
   
 
For Windows XP For Macs OS 10.2
  Internet Explorer 6, 7
Firefox 1.5, 2.0		   Firefox 1.0
       
For Windows Vista Desktop For Mac OS 10.3
  Internet Explorer 7   Firefox 1.0
Safari 2
       
    For Mac OS 10.4
      Firefox 1.0
Safari 2
Safari 3.0
 
Step 3: Be sure you have disabled ALL pop-up blockers
   
  It is important to be sure ALL of the pop-up blockers are disabled. This includes blockers inside the browsers as well as blockers in "extra" toolbars or those in security software.
   
  NOTE: You usually have the choice of disabling the pop-up blocker or allowing pop-ups on huskyct.uconn.edu
   
a.
View detailed instructions on disabling pop-up blockers for the following browsers: Internet Explorer, Netscape, Firefox, and Safari
 
 
b.
Use the following links for information on how to disable or change the settings for each pop-up blocker source listed
 
 
  
 
 
 Norton Internet Security
 
 
 Zone Alarm Pro.
 
 
 Google Toolbar
 
 
 Yahoo Toolbar
 
 
 MSN Toolbar
 
 
 AOL Toolbar
 
 
 AOL Software
 
 
 ICQ Toolbar
 
 
  
 
c.

Search your hard drive or your list of programs in "Add or Remove Programs" for any software with "pop-up" in the name.
 
 
 Help links for two common programs:
 
.
Pop-Up Stopper
Pop-Up Zapper
   
  NOTE: Temporary pop-up blocking can often be achieved by holding down the CTRL key OR the Shift key and then clicking on the link.
   
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Step 4: Install or Reinstall the proper Java version
   
  Windows
 
 
 
a.
Use one of the following paths to get to Add or Remove Programs
 
  Start >> Control Panel >> Add or Remove Programs
 
  Start >> Settings >> Control Panel >> Add or Remove Programs
 
     
  
 
b.
 Check program list for Java version(s). Want to have ONE of the following:
 
  J2SE Runtime Environment 5.0 update 4, update 5, update 6, or update 7, or Java 6.
      NOTE: Since the most recent Vista 4 hotfix, Java Runtime Environment (JRE) 6 is supported.
 
 
 
c.
To remove old versions or extra version
 
  Click on the version you want to remove
 
  Click the Change/Remove button
 
   
 
d.
To install J2SE(TM) Runtime Environment 5.0 Update 7(also referred to as J2SE Runtime Environment 1.5_07)
 
   
 
 
   Go to http://java.sun.com/products/archive/j2se/5.0_07/index.html
 
  Click on "Download JRE"
      Click on "Accept"
 
 
   Click on "Windows Online Installation (typical download size is ~7.1MB), Multi-language " link
      Respond in the affirmative to all questions asked during the install EXCEPT do not accept Google toolbar or Google Desktop.
       
  Mac users and Java
     
    Check the following site for information
      http://www.apple.com/macosx/features/java/
 
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Step 5: Uninstall "extra" toolbars - Yahoo!, MSN, Google
   
  Windows
    Go to Add or Remove Programs in the Control Panel
      Click on the name of the software
      Click on the Change/Remove button
 
Step 6: Check for and eliminate any Spyware or viruses
     
   See ITS Network Security site for more information
 
Step 7: Use WebCT's "Browser Tips and Troubleshooting" page for more help
   
 Go to Browser Tips and Troubleshooting
 
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