Employee Assistance Program

A confidential counseling and referral service for University Employees provided by
the University of Connecticut Health Center EAP.

To speak with an EAP counselor regarding services call 860-679-2877 or toll-free (in CT) 800-852-4392.
We encourage you to call between 8:00 a.m. and 5:00 p.m., Monday through Friday. If office hours are inconvenient, leave a voice message or send an email at any time about when and how to reach you. You will be contacted as soon as possible.
UCHC EAP Website

The EAP is a confidential assessment, brief counseling and referral service available to all employees. It is designed to assist in the identification and resolution of any personal problem that may be affecting an employee’s job performance. If you are a supervisor of an employee with performance issues that you believe may be the result of personal problems, encourage your employee to utilize the EAP. All EAP services are confidential and provided at no cost to the employee.

Available under the UConn EAP program are assessment, brief counseling and referral services.  Your initial phone call is made to the UCHC EAP office.  An appointment with an EAP counselor will be provided within 48 hours.  For your convenience, appointments can be made at the UCHC EAP office or one of the programs 27 affiliate locations throughout CT.

If a referral is necessary, the EAP counselor will assist the employee in planning and obtaining resources through the community or through the employee’s medical insurance.

FAQs

Q. What kind of records are kept about my participation?
A. The EAP program may keep a confidential record of the presenting problem and referral source. Nothing goes into a personnel file. If it is necessary to follow-up on treatment participation, a signed release from the employee is necessary before the provider gives any information.

Q. What will my supervisor know about my problems?
A. Only what you want them to know. The confidentiality of this program is essential and EAP counselors work exceptionally hard to maintain it.

Q. Do I have to accept referral to the EAP?
A. Participation is always voluntary and as in any treatment program, you are not obligated to accept any particular therapist or provider. Generally a counselor offers a choice of 2 or 3 resources and you can select between them.

Q. If I'm in trouble about my attendance or work performance, will going to EAP get me out of it?
A. An EAP referral is designed to help employees address the presenting problem. It is not automatic excusal from either actual or pending discipline.

Q. Who can make a referral to EAP?
A. Referrals may be made by supervisors, co-workers, union stewards or by the affected employee as a self-referral.